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One screen, one question at a time

Asking for help from the device that is showing the problem · India

A question starts on the screen that caused it, and on a phone that screen has to be left behind before a message can be typed. So it helps to know first which of the two routes it belongs to.

The split is not politeness, it is access. Anything to do with a live account — a login that will not go through, a deposit that has not appeared, the identity check before real trading — can only be answered by someone able to open that account: Exness support, which runs 24/7 inside the Exness Trade app and the personal area on the official website. What a word means, or what a page here is trying to say, goes to the form below.

Where the thing you are stuck on actually lives

The routes divide by location, not by subject. Little of this is kept on the device: the market moves the price, the trading server holds the account and the orders, the phone holds the view and your hand.

The question is about Where that lives Who can look at it
A word or a line on a page here These pages The form on this page
A price that moved, and why The market Neither route
An order, or a stop-loss on it The trading server Exness support
A balance, a deposit, a withdrawal The account Exness support
A login that fails on this device The account Exness support

Writing it when only one screen is visible

  1. Finish the sentence before the screen goes

    A phone shows one thing at a time: the problem and the message box are never both in front of you. Turn what stopped you into one sentence while it is still visible.

  2. Pick the route before switching away

    One route is already open: support sits inside the app, 24/7. The other is a page in a browser. If the question belongs to the account, staying put is the shorter way round.

  3. Send it, then let the screen go dark

    An answer from here arrives by email, not on the screen it left from. A running trade needs no watching either: the stop-loss holding it is stored on the trading server, not on your phone.

Send it from this page

No account details are needed, and none should be sent — no numbers off the account screen, no password, no code. A question and an email address are enough. This site is an independent guide, not a broker: it opens no accounts, holds no money and takes no documents.

The form on this page belongs to the team behind this site. It is not Exness support and has no access to anyone’s account.

Where each route is reached from

Inside the app

Exness support runs 24/7 in the Exness Trade app and in the personal area on the official website. It can open the account a question is about.

The Exness Help Centre

The help section of the official Exness website: short articles on accounts, platforms and orders, read in a browser with nobody to wait for.

This page

The form above is an ordinary web page, not part of any app. It takes learning questions and answers them by email.

Questions about asking, from a phone

Is there a route that does not need switching apps?

For account questions, yes: support runs 24/7 inside the Exness Trade app, behind the same login as the account itself.

The screen with the problem is gone once this page opens. What then?

Settle the sentence while the line is still visible. A half-remembered impression gets an answer about the wrong thing.

Which route can see the account behind the question?

Only Exness support. The team behind this site cannot see a balance, move money, or check whether a transfer arrived.

Is the form on this page the same thing as the chat in the app?

No. The chat belongs to Exness. This form belongs to an independent guide, and it explains what these pages mean.

Should an open trade be closed before asking anything?

Nothing here asks for that. An order and its stop-loss are held on the trading server, not on the device.

Where does the reply arrive?

By email, usually within a day, at the address typed into the form — not on the screen the message left from.

Can either route say what to buy?

No — neither does, on any device. That decision stays with whoever is holding the phone, which is what a demo account is for.

A word on one of these pages is unclear. Is that worth sending?

Yes, that is what the form is for. The words page may settle it sooner.

Not sure what to ask yet? Start here puts the first steps in an order built for a small screen.

Keep going

Common questions

The questions that come up with a phone already in one hand, answered short.

Read the FAQ

The words

Terms grouped by where the thing they name lives: market, server, or device.

Sort the words out

About this site

Who these pages are for, and what they can settle from a distance.

About this site