Exness Contact Us

Live Chat Support

Live chat is the fastest way to get in touch with Exness support:

1. Visit the Exness website
2. Click on the chat icon in the bottom right corner
3. Select your inquiry type
4. Enter your name and email
5. Start chatting with a support agent

Live chat is available 24/7 in multiple languages.

Email Support

For non-urgent inquiries or detailed questions:

1. Send an email to [email protected]
2. Include your account number in the subject line
3. Provide a clear description of your issue
4. Attach any relevant screenshots or documents

Response time: typically within 24 hours.

Phone Support

For direct communication:

1. Call by phone: +357 2503 0959
2. Call during business hours
3. Have your account number ready
4. Explain your issue to the support agent

Support via Personal Area

Access support through your Exness account:

1. Log in to your Personal Area
2. Click on the “Support” tab
3. Select your inquiry type
4. Fill out the support form
5. Submit your request

This method ensures your inquiry is linked to your account for faster resolution.

Contact Options Summary

Exness offers multiple channels for customer support in India. The following table summarizes the available contact methods:

Note:

• When contacting via email, include your account number and support PIN (if an existing client) for faster assistance.
• Phone support is one of the quickest ways to get help with your trading account and other inquiries.
• Live chat offers real-time assistance in various languages.
• The Help Center provides self-service options for common questions and issues.

Preparing for Contact

Before reaching out, gather the following:

1. Your Exness account number
2. Detailed description of the issue
3. Any error messages or codes
4. Relevant screenshots or documents
5. Steps you’ve already taken to resolve the issue

Having this information ready expedites the support process.

Response Times

Expected response times:

• Live chat: Immediate
• Phone: Immediate during business hours
• Email: Within 24 hours
• Personal Area support: Within 24-48 hours

Response times may vary during peak periods.

Escalation Process

If your issue remains unresolved:

1. Request escalation to a senior support agent
2. Provide your case number or previous communication details
3. Explain why you believe escalation is necessary

Escalation requests are typically reviewed within 48 hours.

Feedback on Support

After your issue is resolved:

1. You may receive a satisfaction survey
2. Provide honest feedback on your experience
3. Suggest improvements if necessary

Your feedback helps Exness enhance its support services.

Security Measures

When contacting Exness:

• Never share your password
• Verify the authenticity of support channels
• Be cautious of phishing attempts
• Use secure communication methods

Exness will never ask for your full password or sensitive financial information.

Contact Hours

Business hours may vary on holidays and weekends.

Deposit and Withdrawal Support

For financial transactions:

1. Provide the transaction ID
2. Specify the payment method used
3. Mention the date and amount of the transaction
4. Have proof of payment ready if available

Financial support may require additional documentation for verification.

Partner and IB Support

For Introducing Broker (IB) inquiries:

1. Provide your IB account number
2. Specify your partnership type
3. Detail your commission-related questions
4. Have referral statistics ready if relevant

Partner support may involve reviewing referral data and commission calculations.

Educational Resources

Exness offers educational support through:

1. Webinars
2. Trading tutorials
3. Market analysis articles
4. Video guides

Access these resources through the Exness website or ask support for links.

Mobile App Support

For issues with the Exness mobile app:

1. Specify your device model and OS version
2. Describe the exact steps to reproduce the issue
3. Provide screenshots if possible
4. Mention if the issue occurs on Wi-Fi or mobile data

Mobile app support may require app reinstallation or cache clearing.

Regulatory and Compliance Support

For regulatory inquiries:

1. Specify your country of residence
2. Mention the specific regulation you’re inquiring about
3. Have any relevant documentation ready
4. Be prepared for potential identity verification

Regulatory support may involve coordination with compliance departments.